COMPAGNY

Founded in Lyon in 1998, ALCADIA is an engineering company and a key partner to major stakeholders and prime contractors in the nuclear and space industries. ALCADIA leverages and adapts its core expertise (functional analysis, dependability and safety engineering, etc.) to other high-tech industrial sectors with demanding technical and operational challenges.

From systems engineering and risk management to worksite supervision, commissioning, and operations & maintenance, ALCADIA supports its clients on a daily basis in the successful delivery of their projects.

The multidisciplinary background of its employees, combined with their autonomy, adaptability, and strong communication skills, enables ALCADIA to provide and implement the most appropriate resources to meet its clients’ expectations.

Through a management approach based on strong values such as accountability, trust, initiative, and continuous skills development through training, ALCADIA places employee fulfilment and success at the heart of its strategy. Motivated and committed professionals who fully invest themselves in the successful completion of their assignments are the driving force behind the company’s achievements.

DESCRIPTION

Type of contract: Full-time

Location:ESTEC, Noordwijk (The Netherlands) and/ or ECSAT, Harwell (United Kingdom) with travel between sites and to industrial partners as required.

Expected Start Date: From January 2027

MISSIONS

ALCADIA is seeking an experienced Service Manager to lead a multidisciplinary Project Management Support Service for ESA’s Directorate of Commercialisation and Industry Partnership (CIP).

The successful candidate will have authority over the service team, act as the main operational interface with ESA and ensure the implementation of the applicable EFC3 management requirements.

The role also includes senior support to project administration, procurement, project control and management reporting activities.

Project Administration and Control Support

•  Supervise and support procurement and contract administration activities in ESA corporate systems, including Purchase Orders, Work Orders, Contracts, Contract Change Notices, RFXs, Shopping Carts, GRNs and invoices.

•  Coordinate financial, manpower, procurement, geo-return and time-to-contract reporting and ensure data consistency across databases and dashboards.

•  Support Programme Boards, AC/IPC documentation cycles, financial closures, audits, contract close-out and management reporting.

•  Identify opportunities to harmonise and improve processes, reporting, tools and workflows across the CIP Directorate.

The profile will act as service manager

Service Management

•  Lead, coordinate and supervise the service team and Work Package activities, ensuring effective prioritisation, continuity of service and timely delivery.

•  Act as the principal operational interface with ESA Technical Responsibles, Project Managers, Project Controllers and other stakeholders.

•  Implement and maintain the Service Implementation Plan, Service Management Plan, Service Level Agreement, KPIs, risk register and periodic service reporting.

•  Coordinate phase-in, normal service delivery, improvement actions, knowledge transfer, back-up arrangements and phase-out activities.

•  Monitor service quality, workload, performance, risks, issues and corrective actions and ensure compliance with ESA procedures.

•  Ensure compliance with security, export control, data protection and nationality requirements applicable to the assigned programmes.

SKILLS

We are looking for a highly organised and proactive professional holding a Master’s degree in Project Management, Business Administration, Finance, Economics, Engineering, or a related field, with at least 3 years of experience coordinating a team, service, or Work Package, combined with hands-on experience in project administration, procurement, project control, or financial control.

The ideal candidate has a proven track record of delivering services in complex international environments and is comfortable working with multiple stakeholders while ensuring operational excellence, compliance, and high-quality service delivery.

Key qualifications and competencies:

• Proven experience in service, team, or Work Package management within a complex international environment.
• Strong background in project control, project administration, procurement, contract management, or business support activities.
• Demonstrated ability to manage Service Level Agreements (SLAs), Key Performance Indicators (KPIs), risks, issues, action tracking, and periodic reporting.
• Excellent stakeholder management, leadership, organisational, communication, and decision-making skills.
• Solid understanding of data quality, auditability, confidentiality requirements, and controlled business processes.
• Advanced proficiency with Microsoft 365, Excel, SharePoint, reporting tools, and management dashboards.
• Fluent written and spoken English. French would be considered an asset.

Desirable experience:

• Previous experience working with the European Space Agency (ESA), including environments such as EFC3, ESTEC, or ECSAT.
• Practical knowledge of ESA corporate tools and systems, including ESA-p/SAP, esa-star, EROS, WLMS/Planisware, and Power BI.
• Familiarity with MARD requirements, Service Management Plans, and Service Level Agreements.
• Understanding of space programme procurement, project control activities, and industrial interfaces.
• Experience working in environments subject to security regulations, export control requirements, and personal data protection constraints.